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Recruitment Drive For One of the leading MNC |

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7547 (11th April 2025) Recruitment Drive For One of the leading MNC | Hiring for “Process Executive ” as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd. | 

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.

Note:

  1. This recruitment drive is OPEN for all eligible and interested candidates across India. VibrantMinds / NON-VibrantMinds students are allowed to apply if fulfil the mentioned criteria.
  2. it’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).

Company Name: One of the leading MNC

Position : Process Executive

Experience: Fresher

Job Location: Pune

Approx. Package: Upto Rs. 2,50,000/- Per Annum.

Educational Criteria:

  • BE /B. Tech /BCA /BCS /BSc /MCS /MCA /MSc (All Branches)
  • No Pass out and No Percentage Criteria

Job Description:

Provide advance level customer support, service restoration, fulfilment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems. Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles. Supports the SME in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys. Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills.

 Roles & Responsibilities:

  • Transition Coordination – Process definition & amp; documentation.
  • Process & SLA Compliance.
  • Customer Interaction – Escalation management.
  • Identify Process Re-engineering/transformational opportunities and Participate in the initiatives.
  • Provide support to SME in engagement activities like training, logistics, acting as SPOC, etc.

 Technical Skills:

  • Good analytical ability and excellent communication skills.
  • An eye for detail to determine the root cause of an issue, to identify Methods to avoid repeat contacts
  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues.
  • Outstanding project management abilities.
  • Capability to handle difficult software problems.

Deadline to Apply: Monday, 14th April 2025 till 11:00 AM (The profiles won’t be considered after the deadlines)

How to Apply: https://forms.gle/pvLRXMsxpfhCi4Y59 

Regards,

VibrantMinds Technologies Pvt. Ltd.

Visit us: www.vibrantmindstech.com | 9503579517 |

Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058

Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/

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