7655 (04th July 2025) Offline Recruitment Drive for Firstsource Solutions | Hiring for “Customer Support Associate” as Freshers | Drive Organized by VibrantMinds Technologies Pvt. Ltd. |
Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.
Note:
- This recruitment drive is OPEN for all eligible and interested candidates across India.
- it’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).
Company Name: Firstsource Solutions
Position: Customer Support Associate
Experience: Fresher
Approx. Package: Upto Rs. 3,00,000/- Per Annum
Job Location: Mumbai
Shifts: Rotational Shifts
Educational Criteria:
- Education: BE / BTech/BCA/BCS/BSc/ MCA/MCS/MSc (CS / IT Branch only)
- Batch: No Passout Criteria
- Percentage: No Percentage Criteria.
Job Description:
A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities:
- Revert on calls to customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
- Clear Communication – during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
- Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
- Ability to solve problems look for solutions aligned to customer’s perspective and deliver
- all commitments Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team
Skills Required:
- Effective communication skills, Interpersonal skills, should be fluent in spoken English
- Knowledge and understanding on query and escalations.
- Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc.
- External Performance Measurements- ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced.
- Internal Performance Measurements- used to assess and monitor the internal operation of an organization.
Deadline to Apply: Tuesday, 08th July 2025 till @ 11:00 AM (The profiles won’t be considered after the deadlines)
How to Apply: https://forms.gle/Mzm3NyYKgxkbhqYU7
Regards,
VibrantMinds Technologies Pvt. Ltd.
Visit us: www.vibrantmindstech.com | 9503579517 |
Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
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