7337 (12th Nov 2024) Recruitment Drive for One of leading MNC | Hiring for “International Voice Support” as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd. | Approx. Packages: Upto Rs. 2,80,000/-Per Annum.
Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.
NOTE:
- This recruitment drive is OPEN for all eligible and interested candidates across India. VibrantMinds / NON-VibrantMinds students are allowed to apply if fulfill the mentioned criteria.
- It’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).
- Kolkata Based Are Candidate Preferred.
Company Name: One of leading MNC
Position: International Voice Support
Experience: Fresher
Job Location: Kolkata
Approx. Packages: Upto Rs. 2,80,000/- Per Annum.
Work: Hybrid (3 days work from office)
Educational Criteria:
- Any Graduate and Post Graduate
- No Passout & No Percentage Criteria
Roles & Responsibility:
- Provide high-quality customer support through inbound or outbound calls, ensuring customers’ queries, concerns, or issues are addressed.
- Maintain clear and professional communication with customers, listening carefully to understand their needs.
- Resolve issues related to products or services, including technical problems, billing inquiries, order status, and more
- Translate, if necessary, between the customer’s language and English (or other company-supported languages).
- Identify and resolve technical issues or customer complaints over the phone, guiding customers through problem-solving steps.
- Escalate complex issues to specialized teams or higher-level support, while ensuring customers are kept informed of the status.
- Provide customers with up-to-date information about products, services, features, and promotions.
- Educate customers on how to use products or services effectively, helping them optimize their experience.
- Maintain professionalism and empathy, even in challenging or stressful situations, as international customers may have different expectations of service.
- Stay up to date on product updates and changes, incorporating this knowledge into customer interactions.
- If applicable, assist in training new employees or providing ongoing coaching to colleagues.
- Work closely with international teams, including technical support, sales, and marketing departments, to provide comprehensive support to customers.
- Ensure smooth collaboration across time zones and regions, especially when dealing with cross-border issues or challenges.
Skills Required:
- Fluency in at least one foreign language in addition to English is often a key requirement, especially for companies with a global customer base.
- Both verbal and written communication skills are essential for clear and effective interactions.
- Understanding and respecting cultural nuances to communicate effectively with customers from different backgrounds.
- Knowledge of the company’s products or services and the ability to troubleshoot common issues.
- Ability to think quickly and address customer concerns efficiently.
- Demonstrating empathy, patience, and a focus on delivering a positive experience for customers.
- Willingness to work across different time zones, especially if the company operates 24/7 or covers multiple countries with varying working hours.
Terms And Conditions:
- Pure Night Shift : Start time 6:30 PM or 7:00 PM.
- Excellent Communication. ( English )
- Cab Facility will be Provided.
Deadline to Apply: Wednesday, 13th Nov 2024 till 11:00 AM (The profiles won’t be considered after the deadlines)
How to apply: https://forms.gle/JxHzepLvwUeDVC8Z6
Regards,
VibrantMinds Technologies Pvt. Ltd.
Visit us: www.vibrantmindstech.com | 9503579517 |
Address:2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
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