7234 (04th Sept 2024) Recruitment Drive For One of the leading MNC | Hiring for “Customer Process Executive & Service Desk L1” as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd. | Approx. Package: Upto Rs. 4,00,000/- to Rs. 6,00,000/- Per Annum.
Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.
Note:
1. This recruitment drive is OPEN for all eligible and interested candidates across India. VibrantMinds / NON-VibrantMinds students are allowed to apply if fulfill the mentioned criteria.
2. It’s a completely FREE OF COST Drive organized by VibrantMinds (No Charges to any candidate, anywhere).
Company Name: One of the leading MNC
Position 1: Customer Process Executive
Position 2: Service Desk L1
Experience: Fresher
Job Location: Pune/ Bangalore
Approx. Package: Upto Rs. 4,00,000/- to Rs. 6,00,000/- Per Annum.
Educational Criteria:
- BE /B. Tech /BCA /BCS /BSc /MCS /MCA /MSc (All Branches)
- 2022, 2023, 2024Pass out criteria.
- No Percentage Criteria.
Position 1: Customer Process Executive
Job Description:
Provide advance level customer support, service restoration, fulfilment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems. Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles. Supports the SME in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys. Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills.
Roles & Responsibilities:
- Transition Coordination – Process definition & documentation.
- Process & SLA Compliance.
- Customer Interaction – Escalation management.
- Identify Process Re-engineering/transformational opportunities and Participate in the initiatives.
- Provide support to SME in engagement activities like training, logistics, acting as SPOC, etc.
Technical Skills:
- Good analytical ability and excellent communication skills.
- An eye for detail to determine the root cause of an issue, to identify Methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues.
- Displays superb customer service skills and capabilities Understanding of web technologies such as HTML5, JavaScript, CSS, and XML.
- Outstanding project management abilities.
- Capability to handle difficult software problems.
Position 2: Service Desk
Job Description:
Provide 1st level technical support, service restoration, fulfilment of service Request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Roles & Responsibilities:
- Analytical and Problem solving skills
- To improve user confidence in the user of computer software, being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- To participate in an on call rota, providing a 24 hours, first line support service to users.
Required Skills:
- Communicate at all levels
- Ability to work across organizational and professional boundaries
- Excellent verbal and written communication skills
- High level of interpersonal skills, including active listening and understanding
- Good organizational skills and ability to prioritize workloads.
- Work to tight deadlines / service levels
- Business etiquette
- Broad knowledge of IT products, services and terminology
Deadline to Apply: Thursday, 05th Sept 2024 till 11:00 AM (The profiles won’t be considered after the deadlines)
How to Apply: https://forms.gle/6mqsbBAXatsJxHmf6
Regards,
VibrantMinds Technologies Pvt. Ltd.
Visit us: www.vibrantmindstech.com | 9503579517 |
Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
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