7358 (20th Nov 2024) Recruitment Drive For One of the leading MNC | Hiring for “Technical Support Executive” as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd. | Approx. Package: Upto Rs. 3,00,000 Per Annum.
Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.
Note: This Drive is only for VibrantMinds Candidates, others please don’t apply!
Company Name: One of the leading MNC
Position: Technical Support Executive
Experience: Fresher
Job Location: Pune
Approx. Package: Upto Rs. 3,00,000 Per Annum.
Job Type: Work from Office
Educational Criteria:
- BE /B. Tech /BCA /BCS /BSc /MCS /MCA /MSc (All Branches)
- No Passout & Percentage Criteria.
Job Description:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly,
- Showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and up skilling programs to enhance technical and customer service skills. Must to adhere and non-negotiable
- Excellent in communication
- Need to complete specific and dedicated training programs set by the
Roles & Responsibilities:
- Additional certifications in customer service/up skilling Service Desk JD excellent communication skills to attend/resolve client issues on
calls/chat/mail. - Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms
and basic concepts of networking, cloud computing - Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
Skills Required: Troubleshooting ,Service Desk, Service Now, VPN knowledge,
SQL, MySQL, Ticketing tools (e.g. JIRA), Outlook
Deadline to Apply: Wednesday, 21st Nov 2024 till 11:00 AM (The profiles won’t be considered after the deadlines)
How to apply: https://forms.gle/nsJ4hBd2M3gAew1s6
Regards,
VibrantMinds Technologies Pvt. Ltd.
Visit us: www.vibrantmindstech.com | 9503579517 |
Address: 2nd Floor, Viva Building, Near St. Mary’s Church & Vardhman Petrol Pump, Mumbai- Bangalore Highway, Warje, Pune 411058
Check our Success Stories: https://vibrantmindssuccessstories.blogspot.com/
Instagram: https://www.instagram.com/vibrantminds_technologies/
