Recruitment Drive For One of the leading MNC

7293 (14th Oct 2024) Recruitment Drive For One of the leading MNC | Hiring for “Senior Technical Process Executive” as Fresher | Drive Organized by VibrantMinds Technologies Pvt. Ltd. | Approx. Package: Upto Rs. 4,00,000/- to Rs. 6,00,000/- Per Annum.

Greetings from VibrantMinds Technologies Pvt. Ltd. – A Campus Recruitment, Online Assessment & IT Training Solutions Company.

Note: This Drive is exclusively for VibrantMinds Candidates ONLY, others please don’t apply!

Company Name: One of the leading MNC

Position: Senior Technical Process Executive

Experience: Fresher

Job Location: Pune

Approx. Package: Upto Rs. 4,00,000/- to Rs. 6,00,000/- Per Annum.

Job Type: Work from Office

Educational Criteria:

BE /B. Tech /BCA /BCS /BSc /MCS /MCA /MSc (All Branches)
No Passout & Percentage Criteria.

Job Description:

Provide first-level resolution to the customers
Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
Deliver exceptional customer service by acknowledging issues promptly,
Showing empathy, and using positive language.
Build rapport with customers through active listening, effective communication, and attention to detail.
Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
Document and track customer interactions and technical issues in the service management system.
Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
Participate in ongoing training and up skilling programs to enhance technical and customer service skills. Must to adhere and non-negotiable
Excellent in communication
Need to complete specific and dedicated training programs set by the

Roles & Responsibilities:

Additional certifications in customer service/up skilling Service Desk JD excellent communication skills to attend/resolve client issues on
calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms
and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value